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LA VASCA

Melbourne

Privacy Policy

LA VASCA in Melbourne (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or interact with us.

Last updated: 03 October 2026

1. Personal Information We Collect

We collect the following categories of personal information:

  • Contact details: name, email address, phone number, postal address.

  • Order information: products purchased, delivery address, order history.

  • Payment information: billing details. Full credit card numbers are processed securely by our payment provider; we do not store them.

  • Website usage data: IP address, device type, browser information, pages visited, and cookies/analytics data.

  • Communications: messages you send via our contact form, email, or social media.

  • Newsletter data: your email address and marketing preferences.

We do not collect sensitive information unless you voluntarily provide it and it is necessary for service delivery.

2. How We Collect Your Information

We collect personal information when you:

  • browse our website;

  • place an order;

  • subscribe to our newsletter;

  • contact us via email, phone, or our contact form;

  • engage with us on social media;

  • participate in promotions or giveaways.

We also collect information automatically through cookies and analytics tools (e.g., Wix analytics, Google Analytics).

3. Why We Collect Your Information

We collect and use your personal information to:

  • process and deliver your orders;

  • communicate with you about your purchase, enquiries, or support requests;

  • send marketing communications (only if you have opted in);

  • improve our website, products, and customer experience;

  • comply with legal obligations;

  • prevent fraud and maintain website security.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers assisting with payment processing, shipping, marketing, analytics, or website hosting (e.g., Wix, Stripe, Australia Post).

  • Regulatory authorities if required by law.

  • Third‑party logistics partners for delivery purposes.

We do not sell or trade your personal information.

If any service providers are located overseas, we will take reasonable steps to ensure they comply with privacy standards comparable to the Australian Privacy Principles.

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • improve website performance;

  • understand visitor behaviour;

  • personalise your experience;

  • support marketing and advertising.

You can disable cookies through your browser settings, but some features may not function properly.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encrypted payment gateways, access controls, and regular security monitoring.

7. Access, Correction, and Your Rights

You have the right to:

  • request access to the personal information we hold about you;

  • request corrections if your information is inaccurate or incomplete;

  • unsubscribe from marketing communications at any time;

  • request deletion of your personal information where legally permissible.

To exercise these rights, contact us at:

Email: info@basquegourmetmelbourne.com.au

8. Data Breaches

In the unlikely event of a data breach involving your personal information, we will act in accordance with the Notifiable Data Breach Scheme under the Privacy Act.

If the breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC).

9. Automated Decision‑Making (APP 1.4 — 2026 Update)

We do not use automated decision‑making systems that significantly affect individuals. If this changes, we will update this policy to explain the type of automated decisions involved and how they impact you

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

LA VASCA in Melbourne

Email: info@basquegourmetmelbourne.com.au

Location: South Melbourne, 3205 Victoria, Australia

We will respond to all enquiries promptly and in accordance with the Australian Privacy Principles.

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